Whiteboard
After presenting a new design for a company website, the owner leaned over, asked if she could suggest some changes to the layout, got out a black marker and started drawing the changes on my MacBook’s screen. I was stunned.
Lost in translation
I once had a client call me in a panic from their annual holiday in France:
CLIENT: I have an urgent problem…
ME: Ok, what’s up and I’ll see if I can try and fix it
CLIENT: Well there’s something up with my site and I need you to fix it immediately. I’ve just gone onto my website from the villa and the whole site is coming up in English not French.
ME: That’s correct, it’s an English website.
CLIENT (at this point very irate) : I know, but I’m in France!!! Shouldn’t it be in French when I log on from France so that French people can read what I do?
www.bill AT att.com
Client’s 70-ish year old father storms into boardroom during our first meeting brandishing a sheaf of papers—all print outs of Google search results, covered in highlighter and red circles.
Him: “I want to know the meaning of this!”
Me: “I’m sorry? The meaning of…Google?”
Him: “NO! I want to know why our website is not listed here! HOW ARE PEOPLE SUPPOSED TO FIND OUR PHONE NUMBER?!”
Me: “Um…you’ve just hired us to start building you a website, sir. You don’t actually have a website at the moment.”
Him: “YES I DO! My granddaughter writes to me every week! www.bill AT xxxxxxx.com!”
Me: “Ah, right. Yes, that’s your email address, sir.”
Him: “Look at this! These are all our competitors!
Me: “Again, you don’t actually have a website yet. We are going to build you a website so that you WILL be listed in Google.”
Him: “Listed in Google?! What are you talking about? Who do I call to get www.bill AT xxxxxx.com listed in Google?!”
Me: “Ah, it doesn’t quite work that way sir. You’ll need an actual website first, and that’s what we’re here to do.”
Him:
I ended the meeting and left right then.
via swissmiss + clients from hell
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